Google Chrome recently updated its Local Network Access settings, which may cause issues when downloading assets from Liveline DIREQ.
While we work on a permanent fix, you can follow the steps below to resolve the issue and restore access: 1. Open Chrome’s site settings for DIREQ using this link: chrome://settings/content/siteDetails?site=https%3A%2F%2Fdireq.liveline.digital 2. Scroll to the bottom and set “Local network access” to “Allow."
Once these steps are complete, you should be able to use Liveline DIREQ normally.
Other
Required fields are marked with an asterisk*
{"xsrfToken":"eb0bd54d02fcd0ddd8dc3149b36438cd2e426051_lout","branding":{"id":"1","key":"support","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#42d7db","headerLinkHoverBGColor":"#42d7db","headerBadgeColor":"#42d7db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/21ac011d-29d6-4dde-b38b-9566d48e5110/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYWMwMTFkLTI5ZDYtNGRkZS1iMzhiLTk1NjZkNDhlNTExMCI6WyJyZWFkIl19LCJleHAiOjE3NjMxMjQ1MDIsIm5iZiI6MTc2MzEyMzkwMn0.psp2lDVETtSPSUmGOHqAIScnMiSVLcRxt58-2Lh8ME0&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&mode=fit","logoId":"21ac011d-29d6-4dde-b38b-9566d48e5110","isLogoAvailable":true,"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"LIVELINE ASSISTANCE","sharedPortalName":"LIVELINE ASSISTANCE","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1791f9","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2624c5fd-5073-4651-b193-a22dd338a0aa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MjRjNWZkLTUwNzMtNDY1MS1iMTkzLWEyMmRkMzM4YTBhYSI6WyJyZWFkIl19LCJleHAiOjE3NjMxMjQ1MDIsIm5iZiI6MTc2MzEyMzkwMn0.BqJQAGGijSZ5u5nuOZtkD4woGbCje6VnC5Pq6c6Dae8&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&height=300&mode=fit","bannerMediaApiFileId":"2624c5fd-5073-4651-b193-a22dd338a0aa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10482,"serviceDeskId":1,"name":"Helpdesk","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11265,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11265","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11261,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11261","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11236,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11243,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11243","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Fix for Chrome Users trying to use DIREQ","userLanguageMessageWiki":"<p>Google Chrome recently updated its Local Network Access settings, which may cause issues when downloading assets from Liveline DIREQ.</p>\n<p>While we work on a permanent fix, you can follow the steps below to resolve the issue and restore access:<br> 1. Open Chrome’s site settings for DIREQ using this link: chrome://settings/content/siteDetails?site=https%3A%2F%2Fdireq.liveline.digital<br> 2. Scroll to the bottom and set “Local network access” to “Allow.\"</p>\n<p>Once these steps are complete, you should be able to use Liveline DIREQ normally.</p>","defaultLanguageHeader":"Fix for Chrome Users trying to use DIREQ","defaultLanguageMessage":"Google Chrome recently updated its Local Network Access settings, which may cause issues when downloading assets from Liveline DIREQ.\n\nWhile we work on a permanent fix, you can follow the steps below to resolve the issue and restore access:\n1. Open Chrome’s site settings for DIREQ using this link: chrome://settings/content/siteDetails?site=https%3A%2F%2Fdireq.liveline.digital\n2. Scroll to the bottom and set “Local network access” to “Allow.\"\n\nOnce these steps are complete, you should be able to use Liveline DIREQ normally.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMjUxMDIsIm5iZiI6MTc2MzEyMzkwMiwiYW5vbklkIjoiYW5vbi11c2VyIn0.WImsvbbDO8aDIIlcCl0u5p8SqG7Vm9Vs6Wm1xLYf_Wo","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":10482,"issueType":{"id":"10274","name":"Support"},"form":{"name":"Other","descriptionHtml":"","callToAction":"Other","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":11265,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11265","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-11-14T07:38:23-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMjUxMDMsIm5iZiI6MTc2MzEyMzkwMywiYW5vbklkIjoiYW5vbi11c2VyIn0.MbLSMnnaRIVcV5lHfQ4tDNuGLwEND01bZxFbdV1akv4","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}