Jira Service Management

{"xsrfToken":"d79b3801ca97c26b62f53683064d47f52d90876e_lout","branding":{"id":"1","key":"support","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#42d7db","headerLinkHoverBGColor":"#42d7db","headerBadgeColor":"#42d7db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/21ac011d-29d6-4dde-b38b-9566d48e5110/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYWMwMTFkLTI5ZDYtNGRkZS1iMzhiLTk1NjZkNDhlNTExMCI6WyJyZWFkIl19LCJleHAiOjE3NDI2MzkzMDgsIm5iZiI6MTc0MjYzODcwOH0.4kRC5KA9MK-wadhfGbOY-1Uoro26Jt8zrq9jCvhZWjo&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&mode=fit","logoId":"21ac011d-29d6-4dde-b38b-9566d48e5110","isLogoAvailable":true,"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"LIVELINE ASSISTANCE","sharedPortalName":"LIVELINE ASSISTANCE","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1791f9","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2624c5fd-5073-4651-b193-a22dd338a0aa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MjRjNWZkLTUwNzMtNDY1MS1iMTkzLWEyMmRkMzM4YTBhYSI6WyJyZWFkIl19LCJleHAiOjE3NDI2MzkzMDgsIm5iZiI6MTc0MjYzODcwOH0.f0JgLOExPGi_y7KtoPFwwqLZcGWopyhfiSI07InXaMs&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&height=300&mode=fit","bannerMediaApiFileId":"2624c5fd-5073-4651-b193-a22dd338a0aa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10482,"serviceDeskId":1,"name":"Helpdesk","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11265,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11265","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11261,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11261","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":11236,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11243,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11243","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2Mzk5MDgsIm5iZiI6MTc0MjYzODcwOH0.pbm2tEQ8zcYE1QzTbC1HpjK04KXMEmgQhp-d6xnUMoc","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10482,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"Tell us the problems you're experiencing.","instructions":"","icon":11261,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11261","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"Summarize the bug briefly.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description of the Issue","description":"Include steps to reproduce the issue, what you expected to happen, and what actually happened.","descriptionHtml":"Include steps to reproduce the issue, what you expected to happen, and what actually happened.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide visual representation of the bug.","descriptionHtml":"Please provide visual representation of the bug.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2025-03-22T06:18:28-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2Mzk5MDgsIm5iZiI6MTc0MjYzODcwOH0.pbm2tEQ8zcYE1QzTbC1HpjK04KXMEmgQhp-d6xnUMoc","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=premiertechdigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d79b3801ca97c26b62f53683064d47f52d90876e_lout","baseUrl":"https://premiertechdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://premiertechdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7baffaac87f24f37a7c7083ef0c067fd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}