Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Liveline
  1. Liveline
  2. Helpdesk

Helpdesk

Technical support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"75450e5a3474b2ee3d8f177d6b36a0abb90a7ce8_lout","branding":{"id":"1","key":"support","name":"Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#42d7db","headerLinkHoverBGColor":"#42d7db","headerBadgeColor":"#42d7db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/21ac011d-29d6-4dde-b38b-9566d48e5110/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYWMwMTFkLTI5ZDYtNGRkZS1iMzhiLTk1NjZkNDhlNTExMCI6WyJyZWFkIl19LCJleHAiOjE3NzA5MzIxNjEsIm5iZiI6MTc3MDkzMTU2MX0.tZcJUJAXqt2j-kX-wAAj-sok3Ej0Ms23UMs3yV-K0aE&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&mode=fit","logoId":"21ac011d-29d6-4dde-b38b-9566d48e5110","isLogoAvailable":true,"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Helpdesk","sharedPortalName":"Liveline","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"LIVELINE ASSISTANCE","sharedPortalName":"LIVELINE ASSISTANCE","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1791f9","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2624c5fd-5073-4651-b193-a22dd338a0aa/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MjRjNWZkLTUwNzMtNDY1MS1iMTkzLWEyMmRkMzM4YTBhYSI6WyJyZWFkIl19LCJleHAiOjE3NzA5MzIxNjEsIm5iZiI6MTc3MDkzMTU2MX0.EpyUe1zLIt_K9S1B-HPj0JLRwKYEKZSdc-k3cW-KslU&client=c0997ca8-2ed5-4e80-a2c8-859a2bf27268&height=300&mode=fit","bannerMediaApiFileId":"2624c5fd-5073-4651-b193-a22dd338a0aa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10482,"serviceDeskId":1,"name":"Helpdesk","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11265,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11265","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11261,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11261","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11236,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11243,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11243","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MzI3NjEsIm5iZiI6MTc3MDkzMTU2MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.pkBcdPV8UDAhZIJz90T5v9Kfdh1mAC0sBCuTreaDo6k","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10482,"issueType":{"id":"10274","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":11236,"iconUrl":"https://premiertechdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-02-12T16:26:01-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk5N2NhOC0yZWQ1LTRlODAtYTJjOC04NTlhMmJmMjcyNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MzI3NjEsIm5iZiI6MTc3MDkzMTU2MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.pkBcdPV8UDAhZIJz90T5v9Kfdh1mAC0sBCuTreaDo6k","targetCollection":"upload-project-10482","endpointUrl":"https://api.media.atlassian.com","clientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=premiertechdigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"75450e5a3474b2ee3d8f177d6b36a0abb90a7ce8_lout","baseUrl":"https://premiertechdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://premiertechdigital.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0997ca8-2ed5-4e80-a2c8-859a2bf27268","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2646fe43866c4f868adf09704ab722b6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://premiertechdigital.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}